An AI receptionist is a phone answering service run by software instead of a person. Taylor, the AI receptionist from AI Bot Store, answers the calls you can't get to, talks with the caller in a natural voice, takes a complete message and emails it to you the moment the call ends. Here's exactly how it works, from sign-up to your first lead.
1. Tell us about your business
The sign-up form takes about two minutes: your business name, your name, email, business phone and ZIP code. You can also add your services, service area and office hours, and give your receptionist a different name if you don't want "Taylor". Then you pay through Stripe's secure checkout: $300 a month, no setup fee, no contract.
Right after checkout we build your receptionist from your answers and give it a local phone number of its own, in your area code when one is available. The number is usually ready within a few minutes, and we email you a link to set your password.
2. Forward the calls you miss
You don't change your phone number, your phone or your carrier. You set your cell to forward the calls you don't answer to Taylor's number, using one code:
| Carrier | Turn on | Turn off |
|---|---|---|
| Verizon | *71 + your AI number | *73 |
| AT&T | **004*1 + your AI number + # | ##004# |
| T-Mobile and most other carriers | **004*1 + your AI number + # | ##004# |
After that, calls you pick up still come to you as always. Calls you don't answer, and calls that come in while you're on another call, ring Taylor instead of going to voicemail. On an office line or a business phone app, look for the "forward when busy or no answer" setting and point it at your AI number. Our guide to forwarding unanswered calls walks through it.
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3. Taylor answers and takes a complete message
Taylor greets the caller with your business name and has a real conversation. She gets:
- the caller's full name
- a callback number, read back to confirm it
- their email address
- the property address
- what they need, and how urgent it is
She also works out who's calling: a new customer, an existing customer, a supplier, an insurance adjuster, someone looking for a job or a salesperson. Urgent jobs are flagged. Robocalls and spam get a polite goodbye and never become leads. If the caller speaks Spanish, Taylor carries on in Spanish (more on Spanish calls).
What Taylor doesn't do: quote prices, book appointments or transfer the call to someone. Her job is to make sure nobody who calls you slips away, and that you have everything you need to call them back and close the job.
4. The lead lands in your inbox
Right after the call you get an email with a short summary and the details, and one-tap buttons to call the person back, text them back from your own phone, or open the full call.
AI Bot Store · just nowTaylor took a call for Acme Roof Pros
Water coming through the kitchen ceiling after last night's storm. Two-story home; she'd like someone out this week and has homeowner's insurance.
- Name
- Maria Lopez
- Phone
- (555) 010-0142
- Address
- 118 Oak Street, Greenville
- Asked for
- Leak repair, inspection
- Priority
- urgent
If someone hangs up before leaving a message, you still get an email with their number. Every call, with its transcript, is in your dashboard, where your office staff can have their own logins. If you use JobNimbus, new callers become contacts automatically (see the JobNimbus handoff).
Callers who give Taylor their email also get a thank-you from your business right after the call, with links you choose, like your website or a page to request an estimate. You can edit it or turn it off.
What you can change later
Everything you told us at sign-up lives on your Setup page: services, service area, hours, notes for your receptionist, her name, who gets the lead emails, and the thank-you email. Changes go live on their own. Your Setup page also shows the call minutes you've used this billing month.